At new8, the enjoyment of playing should always remain within a healthy and controlled environment. We provide a range of tools, resources, and support to ensure every Malaysian member can enjoy their gaming experience without it impacting their daily life.
New8 believes gambling should be a form of entertainment — not stress or a financial burden. We ensure every self-protection tool is easily accessible within your account, with no barriers or embarrassing questions.
Remember: Responsible gambling means you play for fun, not to solve financial problems. Set your limits before you start playing.
Each of these tools can be activated directly from your account — no waiting, no complicated process.
Set the maximum deposit amount you allow yourself within a day, a week, or a month. Once the limit is reached, the new8 system will automatically block any additional deposits until the limit resets in the next period.
In addition to deposit limits, you can set a maximum loss limit and a total wagering limit per session. This ensures you stay in control of your emotions while playing and always play within your financial means.
Set automatic reminders every 30, 60, or 90 minutes while playing. new8 will display a notification reminding you how long you have been playing, helping you make a conscious decision to take a break or continue.
Need a short break from the platform? Activate the Time-Out feature to freeze your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any wagers — giving yourself the space to rest with peace of mind.
For more serious and long-term protection, new8 offers self-exclusion options of 6 months, 1 year, or permanently. Once activated, your account will be fully closed and no marketing communications will be sent to you for the duration of the period.
The new8 support team, specially trained in responsible gaming, is available 24 hours a day, 7 days a week. We provide empathetic listening, practical guidance, and referrals to professional counsellors when needed.
The new8 support team is available to assist you 24/7 via live chat on the platform.
Responsible gaming is more than just a slogan at new8 — it is at the core of how we operate and engage with every member. It refers to a balanced and mindful approach to enjoying online casino games, where the fun never turns into a burden or source of stress.
For new8, responsible gambling means three core things: playing within your financial means, understanding that game outcomes are random and unpredictable, and knowing when it is time to stop and take a break. Our platform is built from the ground up to support these three principles across every aspect of the user experience.
We recognise that for a small number of individuals, gaming can shift from entertainment to something more serious. That is why new8 continuously invests in prevention tools, staff training, and partnerships with professional support organisations — because we genuinely care about every member's long-term wellbeing, not just short-term gains.
Key Facts: The vast majority of new8 members enjoy our platform purely as entertainment with no issues. The tools we provide are precautionary measures to ensure it stays that way for everyone.
All of new8's responsible gaming control tools are accessible directly from your account settings — no need to contact customer support or wait for approval. We believe that easy access to protective tools is just as important as having them available.
Sign in to your new8 account using your registered username and password.
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" or "Self-Protection" tab in your account settings menu.
Choose the appropriate tool, set your desired value, and confirm. Limits take effect immediately.
Important Note: Deposit limits, loss limits, and wagering limits take effect immediately once set. To reduce an existing limit, a 24-hour waiting period applies — this is a deliberate protective measure to ensure your decision is considered and lasting.
Problem gambling rarely develops overnight. It typically grows gradually through patterns of behaviour that can be identified. Recognising these signs early is the most important first step to getting help. new8 trains our team to spot these patterns and proactively offer support.
Key warning signs to take seriously include gambling with money meant for daily expenses, lying to family or friends about gambling activity, feeling restless or irritable when unable to play, and continuing to gamble despite repeated intentions to stop. Additionally, trying to win back lost money with increasingly larger bets — known as "chasing losses" — is one of the clearest signs that gambling has crossed the line from healthy entertainment.
Please Note: Acknowledging that you may have a problem is a sign of courage, not weakness. Many people have successfully sought help and returned to a balanced life. new8 is always here to support your recovery journey without any judgement.
Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to contact the new8 support team or seek professional help.
This checklist is an initial guide only and is not a professional diagnosis. For a more thorough assessment, please speak with a qualified counsellor.
Have you ever gambled beyond the amount you planned to spend in a session?
Have you ever borrowed money or sold belongings to fund your gambling?
Has gambling ever caused problems with family members, friends, or at your workplace?
Have you ever tried to stop gambling but failed, or found it very difficult to cut back on how often you play?
Do you use gambling as a way to escape stress, anxiety, depression, or personal problems?
Do you frequently think about how to get money to gamble, or plan your next gambling session during daily activities?
Have you ever hidden your gambling activity or the amount you spent from people close to you?
New8 is strictly for individuals aged 18 and above. We employ multiple layers of protection to ensure no children or minors can access our platform.
Every new new8 member is required to go through a rigorous KYC (Know Your Customer) process, including verification of an official identity card or passport, to ensure all members are 18 years of age or older.
We encourage parents to use parental control software such as Net Nanny or Qustodio on devices shared with children to block access to gambling websites.
Avoid saving your password on shared devices. Use new8's auto-logout feature and make sure children do not have access to your account information.
Report an Age Violation: If you suspect a minor is using the new8 platform, please contact us immediately at [email protected]. We will investigate and take immediate action.
Three simple steps to get full support from the new8 responsible gaming team.
Open a live chat within the new8 platform and let us know you would like to discuss self-protection options. All conversations are strictly confidential.
Log in to your new8 account and navigate to Settings → Responsible Gaming to activate any limits or self-protection features.
If you need more in-depth support, the new8 team will refer you to qualified counsellors and professional support organisations in Malaysia.
These figures reflect new8's ongoing dedication to ensuring our platform remains safe and responsible for all Malaysian members.
New8 offers Malaysia's best online casino experience — featuring thousands of slots, live casino tables, and exciting winning opportunities, all within a safe, fair, and responsible environment. Register today and enjoy exclusive welcome bonuses for new members.
We never pressure or encourage members to play beyond their means.
All new8 promotions and bonus offers are designed with responsible gaming in mind.
New8 staff are trained to identify and assist members who may need support.
New8 partners with responsible gaming advisory organisations to continuously improve best practices across our platform.