New8 is committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, store, and protect your information — so you can play with peace of mind.
New8 will not sell, rent, or disclose your personal data to any third party for marketing purposes without your consent.
We don't just talk about privacy — we enforce it through robust security infrastructure and transparent policies.
Every piece of information you submit to new8 — including login credentials, banking details, and personal information — is protected by 256-bit SSL encryption, the same level of security used by Malaysia's leading banks.
New8's KYC (Know Your Customer) process is designed to ensure the safety of all members. Identity documents you submit are stored in a fully encrypted environment and are only accessible by authorised personnel.
All new8 member data is stored on dedicated servers protected by multi-layered firewalls, intrusion detection systems, and round-the-clock 24/7 security monitoring.
New8 will never sell, rent, or trade your personal information. Your data is used solely for platform operations, compliance checks, and improving the user experience.
New8 members have full rights to access, update, and request the deletion of their personal data. We provide a simple and swift process to manage your privacy preferences.
New8 uses cookies solely to improve the user experience and for internal analytics. You can manage your cookie preferences through your browser settings, and we do not use third-party cookies for targeted advertising.
Welcome to the new8 Privacy Policy. This document is the official agreement between you as a member or visitor of the new8 website ("you", "member") and new8 ("Platform", "we") regarding how we handle your personal information and data.
This Privacy Policy applies to all services offered through the new8.pw, including the online casino gaming platform, slot games, live casino, VIP programme, customer support services, and all related communications we send to you.
New8 is fully committed to protecting your privacy. We only collect data that is genuinely required to deliver our services, and we always act with integrity regarding every piece of information you entrust to us. Privacy at new8 is not merely a formality — it is the foundation of trust that defines our relationship with every member.
By using the new8 platform, registering as a member, or visiting our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team for assistance with closing your account.
New8 collects your personal information through several methods — directly when you register or interact with our platform, and automatically through standard tracking technologies. Below is a summary of the data categories we collect:
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, national ID / passport number | KYC verification & age check |
| Contact Information | Email address, phone number, residential address | Account communications & verification |
| Financial Information | Bank account number, e-wallet details, transaction records | Deposit & withdrawal processing |
| Gaming Data | Wagering records, game history, bonus activity | Account management & responsible gaming |
| Technical Data | IP address, browser type, device information, access logs | Security & Fraud Prevention |
| Cookie Data | Session preferences, language settings, navigation behaviour | User experience & analytics |
Sensitive Data: new8 does not collect sensitive data such as medical information, religious beliefs, or political views unless you voluntarily disclose it in the context of our responsible gaming programme.
We may also receive information about you from trusted third-party sources such as identity verification providers, fraud prevention agencies, and payment partners — solely for verification and legal compliance purposes.
The data we collect is used responsibly and limited to the purposes stated below. new8 will not use your data for any other purpose without prior notice and, where required, your consent.
Data Minimisation Principle: new8 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate our platform.
New8 understands that your trust is our most valuable asset. We do not sell, rent, or trade your personal data to any party for marketing or commercial purposes. However, there are limited situations where we may need to share your information with certain parties:
International Data Transfers: Some new8 service providers may operate outside Malaysia. In such cases, we ensure that data transfers take place with adequate protections in line with recognised international security standards.
New8 employs a multi-layered security infrastructure to ensure your data is always protected from unauthorised access, modification, or disclosure.
All sensitive data is encrypted using AES-256 at rest and TLS 1.3 in transit across the network.
Data is automatically backed up daily to separate server locations to ensure service continuity.
Access to member data is strictly restricted. Only authorised personnel with a legitimate operational need may access personal data.
Automated monitoring systems operate around the clock to detect any suspicious activity and respond promptly.
Data Retention Period: new8 retains your personal data for as long as necessary to fulfil the purpose for which it was collected — including legal, accounting, and reporting requirements. Generally, active account records are retained for the duration of the active account plus 5 years after account closure to meet compliance requirements.
Data Breach: In the rare event that a data security breach is detected, new8 is committed to notifying affected members within 72 hours and taking immediate remediation steps.
New8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
Managing Cookies: You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain platform functions. For guidance on managing cookies, refer to your browser's help section.
As a new8 member, you have the following rights regarding your personal data. We respect each of these rights and provide straightforward channels for you to exercise them:
You have the right to request a copy of all personal data we hold about you in a readily readable format.
If any of your data is inaccurate or incomplete, you have the right to request a correction promptly.
Under certain circumstances, you may request the deletion of your personal data — subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, with no questions asked.
You may request your data in a portable format, allowing you to transfer your records to another platform if desired.
In certain cases, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the new8 customer support team via live chat or our official email. We will respond to your request within 30 business days.
New8 is an adult entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.
Strict Policy Regarding Minors: If we discover that personal data of a child under 18 has been collected inadvertently, we will immediately delete that data and close the relevant account. If you believe that a minor is using our platform, please notify us immediately at [email protected].
Parents and guardians concerned about their children's online activity are advised to use appropriate parental control software and ensure that minors do not have access to adult gambling platforms.
The new8 platform may occasionally contain links or references to third-party websites or services, such as game providers or payment processors. new8's Privacy Policy applies solely to our own platform.
New8 is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policy of every website you visit outside the new8 platform. If you discover any third-party site using the new8 name or brand without authorisation, please report it to our security team.
New8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any significant amendments will be communicated to members via:
The date of the latest amendment will always be updated at the top of this document. Continued use of the new8 platform after an amendment takes effect will be deemed as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, do not hesitate to contact us. The new8 privacy team is available to assist you 24 hours a day, 7 days a week.
You can reach us via live chat on the platform, Telegram official new8, WhatsApp our support, or official email at [email protected]. All privacy-related enquiries will be handled with strict confidentiality and professionalism by our trained staff.
For official requests relating to your personal data rights (access, correction, deletion), please include the following information in your message: full name, account username, type of request, and relevant details. This will help us process your request more quickly and accurately.
New8 guarantees that these rights are available to all Malaysia members at all times — no hidden fees, no complicated processes.
Your privacy is our priority. With world-class security infrastructure, a transparent privacy policy, and 24/7 customer support, new8 is the best choice for a safe online casino experience in Malaysia. Register now and enjoy exclusive welcome bonuses for new members.